FAQ

ABOUT THE KIND LAB AND BITE TOOTHPASTE BITS
Am I buying from The Kind Lab or Bite Toothpaste Bits? 
How did you choose the name The Kind Lab? 
What is The Kind Promise? 
THE KIND LAB PRODUCTS
Where is a complete list of your products? 
Are these products exclusive to The Kind Lab?
Are your products really pure and proven? 
How are your products different? 
Are your products tested on animals? 
How do I use your toothpaste tablets?
What are the toothpaste tablet ingredients? 
How many tablets come in one bottle? 
How do I care for my toothpaste tablets? 
Are your toothpaste tablets travel-friendly? 
Are your toothpaste tablets safe for kids?
Are your toothpaste tablets safe for pets?
JOINING
What is a Kind Membership? 
How do your toothpaste tablet subscriptions work? 
How much does it cost? 
What if I'm not into commitments? 
How do I cancel my Kind Membership? 
 
SHIPPING
How do orders ship?
How much does shipping cost? 
Do you ship to Alaska and Hawaii? 
Do you ship to other US territories? 
Do you ship to Canada? 
Do you ship overseas? 
How can I track my order?
Do you offer rush shipping? 
PAYMENT
What types of payment do you accept? 
When will my card be charged? 
RETURNS & EXCHANGES 
Can I return my order?
How do I make a return?
How long will it take for my refund to be processed? 
What do I do if something arrives broken or damaged?
WORK WITH US 
Do you have a friend referral program? 
Can I buy your products and resell them in my store? 
Do you sell wholesale? 
ABOUT THE KIND LAB AND BITE TOOTHPASTE BITS
 
Am I buying from The Kind Lab or Bite Toothpaste Bits? 
Both! The Kind Lab is our company and Bite Toothpaste Bits is our first product so you're buying Bite by The Kind Lab.
 
How did you choose the name The Kind Lab? 
We're into doing things differently. We question everyday norms and we're totally cool with disrupting the status-quo in defense of our bodies, animals and the planet. We loved the contrast of the word "Lab" which is usually associated with animal-testing and chemical-filled environments and "Kind" bringing about gentleness, benevolence and loving action. Our name reflects our belief challenging the expected and using cruelty-free science to create thoughtful products for the good of all.
  
What is The Kind Promise? 
See our promise to you here.
THE KIND LAB PRODUCTS
 
Where is a complete list of your products? 
You can find all of our products here and we will be adding more as we make them so check back for new products and updates regularly. 

Are these products exclusive to The Kind Lab?
Yep. All of our products are made in our cruelty-free laboratory and sold only under our own name. 

Are your products made in the USA?
All of our products are handmade in our private laboratory in Los Angeles, CA and follow all FDA guidelines. 

Are your products really pure and proven? 
We list every single ingredient on our site and our base ingredients have been tested in clinical trials that we throughly research before we use them in our products. 

How are your products different?
Our products are handmade with plant-derived and organic ingredients and sold in sustainable packaging. We carefully select each ingredient based on clinical studies, effectiveness and sustainability and cut through the BS of other "natural" companies that use harsh chemicals, unsustainably-sourced ingredients and plastic packaging.  
 
Are your products tested on animals? 
Nope. Never. Not only do we not test on animals, we are helping work to end it. 

How do I use your toothpaste tablets?
Open the bottle, pop a tablet in your mouth, bite down and brush with a wet toothbrush as you would commercial toothpaste. Sparkly clean! 

What are the toothpaste tablet ingredients? 
We have listed every ingredient on the specific product page under "Ingredients."

How many tablets come in one bottle? 
There are about 64 tablets in each bottle which equals a little over one month of brushing your brush twice a day. This goes the same for the refill packets.

How do I care for my toothpaste tablets? 
Treat your tablets like you would dry food. Keep the lid on the bottle when not in use.  

Are your toothpaste tablets travel-friendly? 
Yes! Our tablets are TSA Approved and ready to fly, plus you'll never have to worry about a toothpaste tube exploding in your bag on road trips. 

Are your toothpaste tablets safe for kids?
Yes, our toothpaste tablets are fluoride free and safe to swallow (although we would recommend spitting after brushing as you would any other toothpaste.) 

Are your toothpaste tablets safe for pets? 
NO. Our tablets are xylitol based which is extremely toxic to dogs and cats. Carnivores, like your dog and cat, process foods differently than omnivores (hi! that's us) and even a small amount of xylitol is deadly to them. Please keep these away from our four-legged friends.
 
JOINING 
 
What is a Kind Membership? 
We get that making conscious, earth-friendly decisions on an every day basis is annoying. Researching brands, looking up ingredients, checking claims takes time and we wanted to streamline that process for you by creating a line of trust-worthy products where you will have all the information at your fingertips and delivered to your door. We're hard at work in our lab, innovating and creating a range of products that will help keep plastic out of our landfills and harsh chemicals out of our bodies. Bite is just the beginning.

How do your toothpaste tablet subscriptions work? 
Simple. You choose if you'd like Mint or Mint Charcoal and we send you a bottle your first month. You'll then get refill packets every month that are made to pour into your Bite Toothpaste Bits bottle. Domestic shipping is always free. 

Can I buy a bottle without a subsciption? 
Of course! Our bottles are individually priced at $12 each or you can save $4 by getting The Duo (two bottles, one Mint and one Mint Charcoal) for $20. Domestic shipping is always free.
 
How much does it cost? 
Individual bottles are $12 and subscription options are $8 a month for Mint or Mint Charcoal which includes a bottle your first month and then biodegradable refill packets the following months. 

What if I'm not into commitments? 
We feel you. Only the discounted 6 month and 12 month plans are charged the full price up front. You're free to cancel anytime on the month-to-month membership. 

How do I cancel my Kind Membership?
You can access your personal Subscription Portal to cancel before your monthly shipment. 
SHIPPING
How do orders ship?
We ship our orders directly out from our lab in Los Angeles, CA via the US Postal Service. 

How much does shipping cost? 
Domestic shipping is always free.

Do you ship to Alaska and Hawaii? 
Yes, for an additional fee. Please email support@bitetoothpastebits.com to arrange.  

Do you ship to other US territories? 
Yes, for an additional fee.  Please email support@bitetoothpastebits.com to arrange.  

Do you ship to Canada? 
Yes, for an additional fee.  Please email support@bitetoothpastebits.com to arrange.  

Do you ship overseas? 
Yes, for an additional fee. Please email support@bitetoothpastebits.com to arrange.  

How can I track my order?
We will send you an email with a tracking number via USPS. 

Do you offer rush shipping? 
Unfortunately we do not at this point. 
PAYMENT
What types of payment do you accept? 
We accept Visa, American Express, MasterCard, Discover, JCB, ApplePay and Bitcoin.  

When will my card be charged? 
You card will be charged at time of purchase. For monthly memberships, you will charged every month after ship your product (don't worry, we'll remind you first!)
 
RETURNS & EXCHANGES
Can I return my order? 
If you're not 100% happy with any product by The Kind Lab, we'll work to make it right. We accept returns within one month of purchase. 

How do I make a return?
We hope you dig our products as much as we do but if you would like to make a return, please start by sending an email to support@bitetoothpastebits.com with the subject RETURN.

What do I do if something arrives broken or damaged?
Ah, the struggles of shipping recyclable glass. Please email us at support@bitetoothpastebits.com with the subject DAMAGED and we will make it right. 
WORK WITH US 
Do you have a friend referral program? 
Yep! For every qualifying friend you send our way, you'll get $5 Kind Credit. Details here 

Can I buy your products and resell them in my store? 
We're flattered but please let us know if you intend to do this so we can work out discounted pricing for you. 

Do you have an influencer review program? 
We do! Please email hello@bitetoothpastebits.com with your info - we love collaborating.

Do you sell wholesale? 
Yes, please contact for sales@bitetoothpastebits.com for minimums and pricing.