Frequently Asked Questions

Open the bottle, pop a tablet in your mouth, bite down a few times and brush with a wet toothbrush as you would with a commercial toothpaste. Sparkly clean! 

 Our Bits are 100% vegan and cruelty-free

Mint:

Erythritol · Xylitol · Calcium Carbonate ·  Natural Flavor (peppermint) · Hydroxyapatite (nano) ·  Sodium Bicarbonate ·  Guar Gum · Sodium Cocoyl Glutamate · Zinc Citrate · Silicon Dioxide · Menthol 

Mint Charcoal:

Erythritol · Xylitol · Calcium Carbonate · Natural Flavor (mint) · Hydroxyapatite (nano) · Sodium Bicarbonate · Guar Gum · Sodium Cocoyl Glutamate ·  Zinc Citrate · Silicon Dioxide · Menthol · Activated Charcoal 

Mint Fluoride:

Sodium Monofluorophosphate 0.76% (0.14% w/w fluoride ion) · Calcium Carbonate · Colloidal Silicon Dioxide · Guar Gum · Magnesium Stearate · Menthol · Natural Flavor (mint) · Sodium Bicarbonate · Sodium Cocoyl Glutamate · Starch · Xylitol · Zinc Citrate

Berry Twist: 

Xylitol · Erythritol · Calcium Carbonate · Natural Berry Flavor · Hydroxyapatite (nano)  · Sodium Bicarbonate · Guar Gum · Sodium Cocoyl Glutamate ·  Zinc Citrate · Silicon Dioxide 

Mouthwash:

Xylitol · Isomalt · Calcium Carbonate ·  Erythritol · Natural Flavor (mint) · Sodium Bicarbonate · Hydroxyapatite (nano) · Guar Gum ·  Zinc Citrate · Menthol · Silicon Dioxide 

Ingredients are subject to change. 

For the most recent ingredient list, please refer to physical product label.

We now offer a fluoride version of our Bits! They can be found here. All our other Toothpaste Bits and our Mouthwash Bits contain nano-hydroxyapatite (nHAp), which is an alternative to fluoride that is known to reduce sensitivity and strengthen enamel.

Yes! Our tablets are TSA Approved and ready to fly, plus you'll never have to worry about a toothpaste tube or mouthwash bottle exploding in your bag on flights or road trips again.

Most commercial toothpastes use dyes or titanium dioxide to alter the color of their product but we don't believe in adding anything that is unnecessary and because our Bits are made with natural ingredients, the color can vary from time to time. Some shipments may be pure white while others are closer to off white, even a slight cream color - all variations are effective and safe to use. Here are a few other things that may happen to your Bits:

Bits look fuzzy, or like they are growing white hair or have white crystalized lines growing from them. - That’s our natural menthol recrystallizing outside the Bits. It’s totally normal, and if you gently shake the jar, it will break up and disperse around the Bits again. Your Bits are still safe to use!

Bits seem soft and have turned yellow or brown. - It sounds like your Bits have been exposed to moisture or humidity, please send a photo of your Bits to hello@bitetoothpastebits.com">hello@bitetoothpaste.com and we will do our best to make things right! Keep your lid on tight and only store your Bits in an airtight container when not in use to avoid moisture exposure.

The glass bottles and jars are for you to keep and meant to be refilled with more Bits!

If you decide to discontinue your subscription, our bottles are fully recyclable or you can upcycle them! Here's a post with a few fun ideas of things you can do with them! https://bitetoothpastebits.com/blogs/blog/one-bottle-a-million-ways

Our toothbrush is made of moso bamboo (Phyllostachys edulis). It is wild grown in the mountains of China using little water and no pesticides. Bamboo is considered a grass and is known to be a highly renewable and sustainable resource. Our bristles are made of 100% castor bean oil, which is a great new alternative to petroleum based bristles. You can view our test results here.

We have been working toward making this an option, however in this process, we learned that to make replaceable bamboo toothbrush heads, it's necessary to actually make the entire toothbrush and then discard the bottom half of the brush.

After brushing your teeth, dry the surface of your teeth. Using the brush applicator, apply a generous amount of Bite Whitening Gel one tooth at a time in an up and down motion while trying not to let your lips or tongue touch your teeth. Please be mindful to avoid applying the gel onto your gums. We recommend that you keep the gel on your teeth for 2 full minutes for best results. Spit out the excess gel after 2 minutes, do not rinse your teeth or eat / drink for 30 minutes after application. For best results use twice a day for 14 consecutive days.

Aqua · Glycerin · Hydrogen Peroxide · Carbomer · Mentha Piperita Oil · Sodium Hydroxide · Menthol

Peroxide-based Whitening Gels actually work on a molecular level to change the color of the tooth. When applied to your enamel, carbamide peroxide breaks down to hydrogen peroxide and hydrogen peroxide causes the staining molecules on your teeth to fall apart. You can tell this is happening by the bubbling that occurs when you apply the gel, this is the hydrogen peroxide oxidizing and as it does so, it actually steals the electrons of the atoms holding the staining molecules together, causing them to fall apart. This leaves your teeth whiter and brighter without any added sensitivity or harmful chemicals!

Please brush your teeth before use and dry your teeth with dry cloth. It's very important for your teeth to be dry in order for the Whitening Gel to stick to the surface of your teeth.

A generous amount should be used to cover the teeth you want to whiten while avoiding your lips, gums and tongue.

No, we would not recommend brushing your teeth with our Whitening Gel.

Our Whitening Gel is meant to be used alone and we do not recommend using LED/UV lights when whitening your teeth. However as our gel is carbamide peroxide-based it may be compatible with LED/UV lights.

You can wipe it off with a clean cloth. Please avoid soft tissue (gums, lips, tongue) when applying the gel, a slight tingling is normal but if you feel any discomfort or pain, please discontinue use immediately.

Yes, Bite’s Whitening Gel and the brush are always packaged together for sanitary reasons.

1 year, however after it’s opened it needs to be used within 14 days, as after that it will start losing its whitening effectiveness.

Keep the gel in a cool area (you can also store in the refrigerator- away from food) away from sunlight and heat, as those can break down the whitening properties.

Rinse the bottle before recycling.

We have not done any testing whether or not our Whitening Gel is safe for composting therefore, we would recommend rinsing out the bottle and recycling or upcycling after use.

Teeth whitening products should not be used on baby teeth and should always be kept out of reach of children.

We work with high end perfumers to create our 3 unique scents - Neroli, Rose Vert and Santal. Neroli is bright fresh citrus, Rose Vert is a modern dewy rose and Santal is sexy, smoky sandalwood. All of our scents are unisex and safe for sensitive skin. 

Find our full list of ingredients, there's no hiding behind the word "fragrance" here.

Our unique deodorant formula is 100% aluminum and baking soda free, so it's safe for sensitive skin.

Our deodorant case is super easy to assemble and it is made to last.

Here's how it works:

1. Remove the base (detach below "Because It's The Earth")

2. Insert the refill (paper and all!)

3. Put the base back on

4. Push the bottom up with two fingers

5. Swipe!

We estimated that one refill will last two months with regular use. That's why we include 2 refills in a four month subscription. You can always have your refills come more or less often. Just login to your account or reach out to us at hello@bitetoothpastebits.com 

Our deodorant refill is plastic free and will break down in a home compost over time. The deodorant canister is made of aluminum and is meant for you to keep!

Here's how it works: Remove the metal base Insert the cardboard refill Put the metal base back on Push the bottom up with two fingers Swipe!

The bottom is hollow to allow you to push your Body Balm up, and the refill is made to be a nice snug fit so it stays up when you swipe! ?

Although, it feels strange at first, simply apply a thin layer over your skin and rub in. Sometimes if the bar itself is cold (if it was left in a cold car or similar) you may want to warm it up a bit with a few quick swipes, but a little goes a LONG way!

It might help to warm the Balm up by rubbing it onto your palm in a circular motion a few times -- it may be that your Body Balm needs a little "warming up" to get going.

We also love to recommend this fun test - try using your conventional liquid moisturizer on one leg and our Body Balm on the other leg right after your morning shower. Leave both all day and then before you go to bed, touch both legs to feel the difference - we're confident your Bite Body Balm leg will still feel as silky soft as it did in the morning where as the other will have most likely lost it's moisturizing benefit throughout the day and will not feel as deeply hydrated.

It is the same process as our deodorant!

Our Body Balm is Vegan and Cruelty-free, fragrance- free, plastic- free, and palm oil- free.

Isostearyl Isostearate, Squalane (Vegan), Rice Bran Wax, Jojoba Esters, Sunflower Seed Wax, Rice Starch, Shea Butter, Tapioca Starch, Rosehip Oil, Vitamin E, Isopulegol, Castor Seed Oil, Hyaluronic Acid, and Hydrogenated Castor Oil.

One Body Balm refill is equivalent to FIVE 8oz bottles of lotion. How long it lasts definitely depends on how much and how often you use it- being highly concentrated, a little goes a LONG way!

We estimated that one refill will last 4 months with regular use. You can always have your refills come more or less often. Just login to your account or reach out to us at hello@bitetoothpastebits.com.

Our body balm is recommended to be stored at room temp and may get soft in higher temperatures.

However, as long as it is stored below 85 degrees Fahrenheit, our body balm should not melt.

Conventional moisturizers are packed with oils and water that do not necessarily penetrate past your skins barrier so although your skin may feel "wet" or greasy after applying a typical liquid moisturizer, the hydration doesn't last (which is why you may be feeling the need to apply liquid moisturizers multiple times a day after the wet/greasiness wipes away.)

Our Body Balm is meant to penetrate deep into your skin for long lasting hydration, without the "wet", heavy greasy feel of a liquid moisturizer.

Yes! There is no water in the Body Balm so it is TSA-Friendly. It is also small ad lightweight, so it doesn’t take up much room!

Our Body Balm refill is plastic free and will break down in a home compost over time. The Body Balm canister is made of aluminum and is meant for you to keep!

The Body Balm is fragrance-free, but it has a super subtle sweet scent from the shea butter.

We get that making conscious, earth-friendly decisions on an everyday basis is a lot. Researching brands, looking up ingredients, checking claims takes time and we wanted to streamline that process for you by creating a line of trust-worthy products where you will have all the information at your fingertips and delivered to your door. We're hard at work in our lab, innovating and creating a range of products that will help keep plastic out of our landfills and harsh chemicals out of our bodies Bite is just the beginning.

Our subscription program helps us eliminate waste and saves you money (and the carbon footprint!) by having a four month supply of Bite products delivered straight to your home. Your first order arrives with refillable containers (never plastic!) and following shipments in compostable refills.

Simple. You choose what kind of Bite products you'd like to subscribe to. In your first order we send you refillable containers with 4 months worth of product. In subsequent shipments your favorite products arrive in 100% compostable refills. Domestic US shipping is always free for orders over $30.

Our toothpaste Bits bottles are individually priced at $12 each or you can save by getting The Duo (two bottles, one Mint and one Mint Charcoal) for $20. Floss and Toothbrush are available as add on items to your order.

Mouthwash and Deodorant are available via subscription only but you can cancel anytime!

We feel you. You're free to cancel before your next charge date through your customer portal or email us at hello@bitetoothpastebits.com.

You can easily log in to your account by following this link:

https://bitetoothpastebits.com/account/login

If you find that you do not yet have an account but you've subscribed, simply create a new account using the same email address you used to place your first order. You can create an account by following this link:

https://bitetoothpastebits.com/account/register

Once you log in to your account, you can make all sorts of changes to your subscription!

Change the frequency or the date of your shipment, swap or add products to your subscription, add one-time items, update your shipping address, payment method, or cancel? Just click "Manage Subscription!"

Need to update the name or email address associated with your subscription? Look for the "Profile" tab on the left side of the screen.

Need to move your next subscription renewal date, cancel an item, or cancel your whole subscription?

1. Start by logging in here. Select "Manage Subscriptions" and enter the email that you ordered your Bite product(s) with. You'll be sent a link to your account portal.

2. Once in your member portal, select "Manage" next to the item you would like to postpone or cancel.

3. To postpone, look for "Next box ships on..." and select "Edit." You'll be able to move your subscription to a sooner or later date depending on what works best for you. Doing this will edit the next shipment date for all of the items in that box and you'll be all set!

4. To cancel, scroll down until you see "Cancel Subscription" in red. Select that link and follow the steps on the next page to cancel your subscription. Please note that this will only cancel the item you are managing. You must repeat the process for all of your Bite subscription items in order to fully cancel your subscription and stop any recurring charges. Cancellation requests must be received at least one full business day to your next Box shipping date to avoid any charges.

- Bite will automatically renew your Subscription and charge your Payment Method depending on the Subscription shipping frequency chosen by you and, as authorized by you by agreeing to the automatic renewal of your Subscription during the Subscription sign-up process.

- Your Payment Method will be charged at least one full business day prior to your next Subscription shipping date. We will charge your Payment Method with the applicable cost for your Subscription, along with any shipping and handling costs and sales or similar taxes that may be charged with your Subscription.

- To avoid being charged, you must cancel your Subscription. We will continue to bill your Payment Method on a recurring basis (depending on the Membership and Box shipping frequency selected) until you cancel.

- Cancellation requests received by Bite through other channels may take up to five (5) business days to process. If you have any problems, please email us at hello@bitetoothpastebits.com.

- Cancelling your Subscription will prevent only future orders from processing but will not cancel any orders previously charged. 

- Any refills or subscription shipments after your first order are not eligible for return, refund or cancellation after they have been shipped. Trial items are not available for refunds. Read more under "Shipping & Returns". 

- Bite may change Subscription offerings, policies or frequency in which case you will be notified.

 Yes we do! Free standard shipping is applied to all domestic orders $30+.

Orders will usually be shipped within 2 business days however PLEASE NOTE, due to COVID-19 your order may be delayed. Our small team is taking extra steps to ensure safety during these times and fulfillment lead times may take up to 10 business days at this time. We process and ship out all orders Monday through Friday, not including holidays.Once your order has shipped, you will receive a shipping confirmation email with your tracking information inside. Please note that it may take up to 48-72 hours for your tracking information to update on the carrier's tracking website. Most packages take 5 -10 days from the ship date to arrive.

Shipping usually takes 7-10 business days from the day it shipped to arrive to its final destination.

We don't do rush shipping, but if you need it in a hurry, please email hello@bitetoothpastebits.com before you place the order and we'll see what we can do.

Yes, this is considered domestic shipping however may incur longer shipping times.

Yes, this is considered domestic shipping however may incur longer shipping times.

We no longer ship internationally however we do hope to be able to offer this again soon!

We do not offer rush shipping and there's a reason for that!

In our efforts to be as sustainable as possible, we've decided not to offer rush shipping because of the carbon emissions it provides. Our carefully selected shipping methods contribute a smaller carbon footprint than driving to the store and picking up a tube of toothpaste. Read more about this here.

That being said, if you are in a time crunch, please email us at hello@bitetoothpastebits.com before you place the order and will do our best to help you out!

Oh no! We're so sorry to hear this. Please send us an email at hello@bitetoothpastebits.com along with your order number and first and last name so we can look into this for you right away!

Oh no! Please email us at hello@bitetoothpastebits.com with the subject DAMAGED along with your order number and a photo of the broken product and we will help you out!

Once you place your order and the payment is accepted and confirmed, it is then in process to be shipped. Because there is a very small window of time, we may not be able to "catch" your order before it is packed and set aside for shipping.

This unfortunately means no changes can be made to an order once it is placed however, there may be time to cancel your order entirely so you can start fresh. Please email us at hello@bitetoothpastebits.com as soon as possible with the subject "CANCEL" along with your full name and order number and we will see what we can do!

We hope you love your Bite Products but if you're not 100% happy, please email hello@bitetoothpastebits.com within 30 days of receipt of your order so we can help.

Please note refills or subscription shipments after your first order are not eligible for return, refund or cancellation after they have been charged. Bite Toothbrush and Floss are not eligible for return. 1 month items are not eligible for refund.

We only accept new and lightly used products. We cannot accept empty jars or more than half used products.

Unfortunately, we are unable to refund original shipping charges. Return shipping is at the expense of the customer in the event products are returned to us. The customer is free to choose whatever method of shipping is most economical, we just ask that the name and order number be included in the package to prevent delays.

We will not provide a refund for a request that is received by Bite more than 30 days after the date of original shipment. We also do not provide a refund for returned Products that are damaged due to misuse, lack of care, mishandling, accident, abuse or other abnormal use. Bulk orders, or orders over $75 are ineligible for return, but subject to additional evaluation by the Bite Team.

Our products (and bundles!) are shipped using as little packaging material as possible. For additional boxes, please reach out to customer service at hello@bitetoothpastebits.com.

Bite is certified Cruelty free and Vegan by PETA's Beauty without Bunnies, Bite Toothpaste and Mouthwash Bits are certified Palm Oil free by the Orangutan Alliance, and we are in the process of becoming B-Corp certified! We are also Carbon Neutral and partner with Carbonfund.org!

Nope. Never. We are certified Cruelty Free and Vegan by PETA's Beauty without Bunnies.

Our Toothpaste Bits, Mouthwash Bits, and Whitening Gel are made in California.

Our toothbrush is made of moso bamboo, which is wild grown in the mountains of China using little water and no pesticides and it is not contributing to the habitat loss of the Giant Panda. At this time, there are no bamboo toothbrush manufacturers in the US and even if we made the toothbrushes here, we would have to have the bamboo harvested and shipped from China as that is where it is naturally grown.

There are currently no manufacturers in the US that are producing vegan and plastic-free floss so we have sourced both our toothbrushes and floss from a US company that has people on the ground in China where they are manufactured. We have a close relationship with them and see them as a valued partner to us and our mission. Both the toothbrushes and floss are shipped to us in bulk by sea instead of air to minimize the carbon footprint as much as possible.

We only ever use glass bottles. Why? Unlike plastic, glass is infinitely recyclable, looks great, and breaks down into sand at the end of its life. All of our glass bottles and jars have aluminum lids. Instead of plastic poly-mailers, we ship with kraft envelopes padded with post-consumer recycled newspapers. Our boxes are made of fully recyclable corrugated cardboard and sealed with a kiss – or as others call it, paper tape. We send your refill Bits in 100% home compostable pouches every four months with our subscription. Yep, still no plastic.

We are committed to using premium, high quality ingredients that are sourced from all over the world.

The best way to reach us is by sending an email to hello@bitetoothpastebits.com with a breakdown of how we can help! Please include an order number, or email us from the email associated with your account, so we can help as quickly as possible!

10am - 6pm PST, Monday - Friday (excluding holidays)

We're so sorry to hear this! Please make sure your message was sent to hello@bitetoothpastebits.com. We do our best to get back to everyone as soon as possible which usually means within 1 to 2 business days (Monday to Friday, excluding holidays).

Not yet but check back soon!

We hope to soon!

Yep. All of our Bits are made in a cruelty-free laboratory in the US and sold only under our own name.

Thanks so much for your interest! We are available for purchase only through our own website and our exclusive partners at this time. Due to a high amount of unauthorized resellers, we'd like to point out that our brand name and logo are protected by law by the USPTO and using them without permission to sell unauthorized product is illegal. We do not accept returns or exchanges for any reason from unauthorized resellers of our products.